The Ups Store

 

4

38

Kevin S.

San Jose, CA

I rent a mailbox here and I've been satisfied with the experience. The people behind the counter are friendly, they contact me when large packages come, my mail is promptly sorted, etc. I also love the free underground parking.

I appreciate how Gilbert and the other employees take ownership of a problem - they say they will make it a point to take care of something, and they do so.

I will say that the dance music is a bit distracting, but I have to imagine it's not exactly exciting to be working there. As long as they don't steal my mail or sass me, I'll let them have their vice.

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12

56

Rachel M.

Palo Alto, CA

Unlike Tom I'd have to say my experience wasn't quite as glowing.  Granted, we all have a first day where we're being trained on their job, but getting an international package shipped doesn't need to take 15-20 minutes to do.  Actually, the fact they have dance music blaring at the store can't be good for anyone's moral or concentration - they might want to turn the Rhianna down so the customers can be heard.

The folks here seem ambivalent at best about working in some franchise outlet (though I don't blame them) - and the idea of giving customer services at large chains sometimes isn't seen as necessary, so I suppose I shouldn't be surprised by this place.

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4

84

Tom E.

San Jose, CA

Excellent location, service and staff. They always know my name, and even answer the phone with a personal greeting! Quick, easy and friendly!

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